Many of the posts on Tools For Thought discuss the use of Web 2.0 applications for economic development initiatives. Thanks to my colleague, Edouardine, I would like to provide you with an example of how a social media tool can be utilized in an e-government context.
Villes 2.0 : ces villes qui tweetent! presents the city of San Francisco’s initiative of using Twitter to compliment their customer service requests or complaints call centre. Introduced in June 2009, SF311 had over 4,600 followers as November 20th, 2009. Figure 1 illustrates the SF311 page.
Figure 1: SF311 Twitter Page
The city of San Francisco is not alone in terms of offering 311 services via Twitter. In November 2008, Mayor Michael R. Bloomberg of New York City unveiled the 311NYC Twitter page as seen in Figure 2.
Figure 2: 311NYC Twitter Page
Have you seen other practical uses of social networking tools for e-government? If so, tell us!
You can also see Mexico City twitter applications at http://twitter.com/GobiernoDF
And of couse is linked with a Facebook profile:
http://www.facebook.com/GobiernoDF